Help Center

Getting Started

Register a Restaurant

Visit pickolo.app/register to start the registration wizard. The process has five steps:

Step 1: Business Info

Fill in your company and business details. The form is divided into four sections:

  • Company Details — Company Name, Tax ID (CUI), VAT Number, ONRC Registration Number
  • Company Address — Street, City, County, Postal Code, Country, Phone
  • Bank Account — Account Holder Name, IBAN, Bank Name
  • Business Profile — Business Name (your restaurant's public name), Support Email, Support Phone

If you already have a restaurant registered on Pickolo, you can link this new location to your existing account instead (see Link Registration below).

Step 2: Stripe Verification

You will be redirected to Stripe to complete business verification and set up your payment method.

After completing Stripe onboarding, your verification status will update.

Step 3: Location

Enter your restaurant's physical address (street, house number, city, county, postal code) and fine-tune its position using the map pin. Set the GPS radius and select a location type (restaurant, cafe, bar, etc.).

Step 4: Packages

Choose a subscription package for your restaurant. If you have a promo code, you can apply it here.

Step 5: Confirmation

Review a summary of all your registration data. Provide an email address (and optionally a phone number) for claim code delivery. Accept the required legal agreements — Terms of Service, Privacy Policy, EULA, and Partner Terms — then complete registration.

Success

After registration, an 8-character claim code is sent to your email (and via SMS if you provided a phone number). You'll need this code to connect your restaurant to the mobile app.

Tip: Check your spam folder if you don't see the email. Keep your claim code safe.

If you already have a restaurant on Pickolo, you can add a new location linked to your existing account. This reuses your company data (company name, tax ID, VAT, ONRC, address, bank account) and Stripe account — so you only fill in the business profile fields.

  1. In Step 1, select "Yes, link to existing"
  2. The form shows only the business profile fields (business name, support email/phone) — company details, address, and bank info are inherited from your existing restaurant
  3. Stripe Verification is skipped entirely
  4. Continue with Location → Packages → Confirmation as normal
  5. You receive the same 8-character claim code at the end

Connect Restaurant to Mobile App

After completing web registration, connect your restaurant to the Pickolo mobile app:

  1. Download Pickolo from the App Store or Google Play
  2. If you are currently logged in, log out first — you need to be on the scan screen
  3. On the scan screen, double-tap the person icon in the top corner to access the admin login

Important: A single tap opens regular user login. You must double-tap to access admin login.

  1. Log in with your admin account credentials
  2. From the lobby, tap "Register with Code"
  3. Enter the 8-character claim code from your email or SMS and submit
  4. Your restaurant appears in the lobby — you're connected!

Note: To add additional locations to an existing restaurant, use the "Link Restaurant" button instead.

First-Time Setup

After linking your restaurant, follow these steps to get ready:

  1. Set business hours — Go to Settings and configure your opening/closing times
  2. Build your menu — Create categories and add your products with prices
  3. Generate table QR codes — Add your tables and download their QR codes
  4. Start receiving orders — Place QR codes on tables and you're live!

Admin vs Waiter Roles

Pickolo has two staff roles with different access levels.

Admin sees all navigation items.

Waiter sees a limited set (no Dashboard, no Pickolo/AI settings).

Admins can manage staff from the Restaurant Info page. Waiters can manage orders, view the menu, handle payments, and track their tip statistics.