Reservations
The Reservations page shows all incoming and past reservation requests from your customers. Reservations are listed by date with their status, party size, and time.
View & Manage Reservations
- Navigate to the Reservations page from the navigation menu
- All reservations are listed sorted by creation date
- Tap any reservation to view its full details
Change Reservation Status
Each reservation has a status that you change using a dropdown menu. Tap the status badge on a reservation to open the dropdown with all available options:
The available statuses are:
- Pending — New request awaiting your response
- Confirmed — Booking accepted
- Declined — Request rejected
- Cancelled — Booking cancelled
- Completed — Reservation fulfilled
The customer is notified when you change the status.
Note: Respond to reservation requests promptly. Customers appreciate a quick confirmation, especially for same-day bookings.
Customer Chat
Each reservation includes an inline chat thread below the reservation details. When you open a reservation, the chat is immediately visible — no separate button or screen needed.
- Open a reservation to see the chat thread
- Type your message in the text field at the bottom
- The customer receives a notification with your message
- View their replies in the same thread
Tip: Use the chat to confirm large party arrangements or special requests before the reservation date.
Edit Reservations
Tap the edit icon on a reservation to modify the date, time, duration, or party size. Changes are reflected immediately.
Note: If the reservation was previously confirmed, the customer is notified of the update.