Terms and Conditions for Using pickolo.app Services
Last updated: March 16, 2025
This document constitutes a binding agreement between PARSEC ORIGINAL MASTERCRAFT SRL (hereinafter referred to as the “Provider”) and legal entities (hereinafter referred to as the “Beneficiary”) that use the pickolo.app software application (the “Application”) and manage locations on the Provider’s platform.
By accepting these Terms and Conditions, the Beneficiary consents to the entry into force of a service agreement, generated and digitally signed following acceptance. The final contract, generated after acceptance of the Terms and Conditions, may include additional information necessary for customizing the collaboration. If the Beneficiary does not agree with these terms, they have the right to contact the Provider within 5 days to negotiate the clauses.
1. Subject of the Terms and Conditions
1.1. The Provider grants the Beneficiary access to the pickolo.app software application, which facilitates interaction between the Beneficiary’s customers and their staff.
1.2. The services provided include:
- Permanent access to features, updates, and improvements;
- Management of orders and payment processes for products and services sold by the Beneficiary;
- Access to detailed analytical data regarding orders placed, products sold, and user activity within the Application, used anonymously for the optimization and development of services offered.
1.3. Additional services are billed separately.
1.4. If the Beneficiary does not wish to purchase QR labels directly from the Provider, the Provider will supply the necessary information for the Beneficiary to produce them independently.
2. Duration and Termination
2.1. The Terms and Conditions enter into force upon acceptance and remain valid for the entire duration of the concluded contract.
2.2. The contract is automatically renewed annually, unless a termination notice is sent at least 30 days before the expiration date.
2.3. Upon termination of the contract, the Beneficiary’s and their customers’ access to the Application will be automatically suspended.
3. Service Pricing and Payment Methods
3.1. The service price is determined during the initial configuration of the Application by selecting one of the available access packages (“Starter”, “Bronze”, “Silver”, “Gold”) and is specified in the digitally generated final contract. The price set at configuration cannot be changed afterwards.
3.2. The Provider automatically issues monthly invoices on the 2nd of each month at 13:00 UTC, with immediate payment terms (0 days).
3.3. If the Beneficiary has saved payment methods in the Stripe system, payments will be processed automatically using those methods.
3.4. The Beneficiary has the means to edit and update the information and settings saved on the Stripe platform.
3.5. Non-payment does not incur penalties; however, if invoices are not paid in full by the 9th of each month at 23:59 UTC, the Beneficiary’s customers’ access to the Application will be automatically blocked until full payment is made.
3.6. Platform withdrawals are processed daily at 03:00 UTC, with fees being exclusively those charged by Stripe. The Application does not charge additional fees for withdrawals.
3.7. When promotional codes are used during initial configuration, the Beneficiary may benefit from an automatic extension of the Starter package.
4. Provider Obligations
4.1. The Provider will ensure continuous access to the Application, as well as its periodic updates.
4.2. The Provider offers the Beneficiary support for resolving any issues related to the data initially provided for the Application and the Stripe platform.
4.3. In the event that automatically issued invoices contain missing or incorrect information, the Provider may intervene to correct them, and the Beneficiary agrees to such interventions.
4.4. A Stripe account will be automatically created for the Beneficiary for payment processing. The Beneficiary accepts the terms and conditions of the Stripe platform and is responsible for the data entered. The Provider offers support in case of issues related to the Stripe platform.
4.5. The Provider makes integration methods with other IT systems (webhooks) available. The actual integration is the sole responsibility of the Beneficiary.
4.6. The Provider may apply certain Application branding within or near the Beneficiary’s point of sale.
5. Beneficiary Obligations
5.1. The Beneficiary will use the Application in accordance with the instructions and conditions presented and commits to making payments within the established deadlines.
5.2. The Beneficiary is fully responsible for the Artificial Intelligence (AI) settings used in the Application, as well as for integrating the Application with other IT systems.
5.3. The Beneficiary accepts the use of the Discount module, the costs of such discounts being borne entirely by the Application.
5.4. The Beneficiary accepts the sharing (marketing) module through which their customers can share orders and information from the Application. The Beneficiary cannot intervene in the shared content.
5.5. In the event of non-fulfillment of contractual obligations for a period exceeding 14 days, the Provider may immediately suspend the provision of services and block the Beneficiary’s access to the Application, without affecting other rights of the Provider stipulated in the contract.
5.6. The Beneficiary is obligated to verify issued invoices and may notify the Provider within a maximum of 48 hours from the issuance of invoices regarding any discrepancies.
5.7. The Beneficiary agrees to the processing of personal data within the IT system of PARSEC ORIGINAL MASTERCRAFT SRL.
6. Confidentiality
6.1. Both parties commit to maintaining the confidentiality of contractual information during the collaboration and indefinitely thereafter.
6.2. The Beneficiary may use data from the Application (such as orders, user information, products, etc.) for improving their own services and for internal analysis, in compliance with data protection regulations and without compromising the anonymity of end users.
7. Force Majeure
7.1. Neither party shall be liable for non-performance of obligations due to force majeure events (natural disasters, cyber attacks, etc.).
8. Disputes
8.1. Disputes shall be resolved amicably or, if this is not possible, through arbitration in accordance with the rules of the Constanta Commercial and Maritime Arbitration Court.
9. Other Clauses
9.1. The Beneficiary consents that the Provider may modify the Application (interface, graphics, etc.) without the prior consent of the Beneficiary.
Parsec Original Mastercraft SRL — Lumina, Constanta, Romania