Terms and Conditions for Using pickolo.app Services

Last updated: March 16, 2026

This document constitutes a binding agreement between PARSEC ORIGINAL MASTERCRAFT SRL (hereinafter referred to as the “Provider”) and legal entities (hereinafter referred to as the “Beneficiary”) that use the pickolo.app software application (the “Application”) and manage locations on the Provider’s platform.

By accepting these Terms and Conditions, the Beneficiary consents to the entry into force of a service agreement, generated and digitally signed following acceptance. The final contract, generated after acceptance of the Terms and Conditions, may include additional information necessary for customizing the collaboration. If the Beneficiary does not agree with these terms, they have the right to contact the Provider within 5 days to negotiate the clauses.

1. Subject of the Terms and Conditions

1.1. The Provider grants the Beneficiary access to the pickolo.app software application, which facilitates interaction between the Beneficiary’s customers and their staff.

1.2. The services provided include:

• Permanent access to features, updates, and improvements of the Application;
• Management of orders and payment-related processes for products and services sold by the Beneficiary;
• Card payment processing via the Stripe platform, including Apple Pay and Google Pay;
• Access to detailed analytical data regarding orders placed, products sold, and user activity within the Application, used anonymously for the optimization and development of services offered;
• Artificial Intelligence (AI) features, including intelligent search, conversational chat with customers, and personalized recommendations;
• Automatic discount system and sharing (marketing) modules for promoting the Beneficiary’s location.

1.3. Additional services are billed separately.

1.4. If the Beneficiary does not wish to purchase QR labels directly from the Provider, the Provider will supply the necessary information for the Beneficiary to produce them independently.

2. Duration and Termination

2.1. The Terms and Conditions enter into force upon acceptance and remain valid for the entire duration of the concluded contract.

2.2. The contract is automatically renewed annually, unless a termination notice is sent at least 30 days before the expiration date.

2.3. Upon termination of the contract, the Beneficiary’s and their customers’ access to the Application will be automatically suspended.

3. Packages, Pricing, and Billing

3.1. Service Packages

3.1.1. The Provider offers multiple access packages (“Starter”, “Bronze”, “Silver”, “Gold”, “Flash”), each with different parameters regarding per-order commissions, minimum monthly order count, and monthly commitment.

3.1.2. Upon registration, the Beneficiary automatically receives the Starter package. After activation, the Beneficiary may choose to upgrade to a higher package based on order volume and location needs.

3.1.3. The Starter package cannot be modified by the Beneficiary. Higher packages may be modified or changed, except during the 72-hour period before the end of the calendar month, when any package modifications are blocked to ensure billing process integrity.

3.1.4. Package modifications take effect starting the following month, and the commitment for the new month is calculated according to the parameters of the selected package.

3.2. Monthly Commitment (Prepaid Credit Model)

3.2.1. Each package defines a monthly commitment, calculated using the formula:

Commitment = Minimum number of orders × Price per unfulfilled order

Example: The Starter package specifies a minimum of 300 orders at 2.00 RON per unfulfilled order, resulting in a monthly commitment of 600 RON.

3.2.2. The monthly commitment functions as prepaid credit. The amount paid by the Beneficiary at the beginning of each month covers per-order commissions accumulated during the month. The Beneficiary does not receive additional surprise invoices for per-order commissions during the month.

3.2.3. The monthly commitment is automatically debited from the Beneficiary’s registered card in the Stripe system on the last day of the preceding calendar month at 08:00 UTC, by issuing an invoice with immediate payment terms and automatic collection.

3.2.4. If the Beneficiary does not have a valid registered card or automatic payment fails, the commitment invoice remains open and can be paid manually via the payment link provided by Stripe. The Provider automatically retries collection when the Beneficiary adds or updates a valid card.

3.3. Per-Order Commissions

3.3.1. For each order processed through the Application, a service commission is applied, composed of:

Commission = Fixed amount per order (RON) + Percentage of total order value (%)

Example: The Starter package specifies a commission of 2.00 RON + 2.5% of the total order value (including tips).

3.3.2. Per-order commissions are automatically deducted from the prepaid credit (monthly commitment) of the Beneficiary. No separate invoices are issued for individual order commissions.

3.3.3. Commission applicability differs by package:

• Starter Package: Commissions apply exclusively to orders paid by card. Orders paid in cash or on account are completely free (no commission).
• Bronze, Silver, Gold, Flash Packages: Commissions apply to all orders, regardless of payment method (card, cash, or on account).

3.3.4. For packages that apply commissions on cash and on-account orders, these commissions are deducted from prepaid credit. If credit is exhausted, uncovered commissions accumulate as an outstanding balance and are automatically recovered from future card payments by the Beneficiary’s customers.

3.4. Credit Ceiling Mechanism

3.4.1. At the beginning of each month, after payment of the commitment, the Beneficiary has a credit ceiling equal to the paid commitment amount (e.g., 600 RON for Starter).

3.4.2. Each processed order reduces the credit ceiling by the amount of the associated commission.

3.4.3. If monthly commissions are less than the commitment, unused credit remains in the Beneficiary’s favor. Unused credit does not carry over to the following month.

3.4.4. If monthly commissions exceed the commitment (credit ceiling reaches zero), the difference is collected automatically as an application_fee from card payments processed through Stripe. This collection is transparent, without additional invoices, by reducing the amount transferred to the Beneficiary from each card payment.

3.4.5. If uncovered commissions remain at month’s end (for example, from cash or on-account orders for which there were insufficient card payments for collection), the outstanding balance is automatically invoiced on the 2nd of the following month at 13:00 UTC through issuance of a settlement invoice.

3.5. Registration Proration

3.5.1. If the Beneficiary registers during a calendar month (not on the first day), the initial commitment is prorated proportionally to the number of days remaining in that month.

3.5.2. Prorated commitment calculation formula:

Prorated commitment = ceil(Full commitment × Days remaining / Total days in month)

Example: Registration on March 15 (31 days in month, 17 days remaining):
ceil(600 × 17 / 31) = 329 RON instead of 600 RON.

3.5.3. The prorated commitment is automatically collected from the Beneficiary’s card upon completion of registration, before creating the location in the Application. If payment fails, registration is not completed and the Beneficiary can update the card and retry.

3.5.4. Starting the following month, the commitment returns to the full amount corresponding to the active package.

3.6. Invoicing and Payment Terms

3.6.1. Commitment invoice: Automatically issued on the last day of the calendar month at 08:00 UTC for the following month. Payment term: immediate, with automatic collection from the registered card.

3.6.2. Outstanding balance invoice (if applicable): Automatically issued on the 2nd of the month at 13:00 UTC for uncovered balance from the previous month. Payment term: immediate.

3.6.3. All invoices are generated and transmitted through the Stripe platform and are available in the Beneficiary’s Stripe account.

3.6.4. The Beneficiary is obligated to verify issued invoices and may notify the Provider within a maximum of 48 hours from issuance regarding any discrepancies.

3.6.5. In the event of automatic issuance of invoices with missing or erroneous information, the Provider may intervene to correct them, and the Beneficiary agrees to such interventions.

3.7. Non-Payment and Service Suspension

3.7.1. Non-payment does not incur additional financial penalties.

3.7.2. If commitment or outstanding balance invoices are not paid in full by the 9th of the month at 23:59 UTC, the Beneficiary’s customers’ access to the Application will be automatically blocked until full payment of outstanding amounts.

3.7.3. During suspension, the Beneficiary’s location cannot receive new orders through the Application. Service is automatically restored upon full payment of outstanding invoices.

3.7.4. If the monthly commitment is not paid, the Beneficiary does not have prepaid credit (credit ceiling is zero). In this situation, all per-order commissions are collected directly from card payments as application_fee, and commissions from cash and on-account orders accumulate as outstanding balance.

3.8. Withdrawals and Transfers

3.8.1. Amounts collected from the Beneficiary’s customers’ card payments are automatically transferred to the Beneficiary’s bank account registered on the Stripe platform.

3.8.2. Withdrawals are processed daily at 03:00 UTC, according to Stripe’s standard schedule.

3.8.3. From transferred amounts, only commissions charged by the Stripe platform (card processing fees) and, where applicable, Application commissions (application_fee) are deducted according to the mechanism described in section 3.4.

3.8.4. The Application does not charge additional fees for withdrawals beyond those of the Stripe platform.

3.9. Refunds and Commissions

3.9.1. In case of refund of an order to the end customer, the Beneficiary receives the full refund of the amount paid by the customer through Stripe.

3.9.2. Service commissions for refunded orders are non-refundable. The commission charged by the Application for that order remains due and is not returned to the Beneficiary’s credit ceiling.

3.9.3. Refunds are recorded in the billing system for reporting purposes but do not modify the accumulated commission balance.

3.10. Promotional Codes

3.10.1. During initial configuration, the Beneficiary may use a valid promotional code.

3.10.2. Promotional codes may grant extension of the Starter package period by an additional number of months, according to the specific conditions of each code.

3.10.3. During the promotional period, the Beneficiary benefits from Starter package conditions without additional commitment costs for months covered by the promotion.

3.11. Payment Methods

3.11.1. The Beneficiary is obligated to maintain a valid payment card registered on the Stripe platform for automatic processing of invoices and monthly commitments.

3.11.2. The Beneficiary has methods to edit, update, or replace the registered payment card, both from the Stripe account and from the Application’s registration process.

3.11.3. Accepted payment cards include: Visa, Mastercard, and other payment methods supported by the Stripe platform in the Beneficiary’s country.

4. Provider Obligations

4.1. The Provider will ensure continuous access to the Application, as well as its periodic updates.

4.2. The Provider offers the Beneficiary support for resolving any issues related to the data initially provided for the Application and the Stripe platform.

4.3. In the event that automatically issued invoices contain missing or incorrect information, the Provider may intervene to correct them, and the Beneficiary agrees to such interventions.

4.4. A Stripe account will be automatically created for the Beneficiary for payment processing. The Beneficiary accepts the terms and conditions of the Stripe platform and is responsible for the data entered. The Provider offers support in case of issues related to the Stripe platform.

4.5. The Provider makes integration methods with other IT systems (webhooks) available. The actual integration is the sole responsibility of the Beneficiary.

4.6. The Provider may apply certain Application branding within or near the Beneficiary’s point of sale.

5. Beneficiary Obligations

5.1. The Beneficiary will use the Application in accordance with the instructions and conditions presented and commits to making payments within the established deadlines.

5.2. The Beneficiary is fully responsible for the Artificial Intelligence (AI) settings used in the Application, as well as for integrating the Application with other IT systems.

5.3. The Beneficiary accepts the use of the Discount module, the costs of such discounts being borne entirely by the Application.

5.4. The Beneficiary accepts the sharing (marketing) module through which their customers can share orders and information from the Application. The Beneficiary cannot intervene in the shared content.

5.5. In the event of non-fulfillment of contractual obligations for a period exceeding 14 days, the Provider may immediately suspend the provision of services and block the Beneficiary’s access to the Application, without affecting other rights of the Provider stipulated in the contract.

5.6. The Beneficiary is obligated to verify issued invoices and may notify the Provider within a maximum of 48 hours from the issuance of invoices regarding any discrepancies.

5.7. The Beneficiary agrees to the processing of personal data within the IT system of PARSEC ORIGINAL MASTERCRAFT SRL.

6. Confidentiality

6.1. Both parties commit to maintaining the confidentiality of contractual information during the collaboration and indefinitely thereafter.

6.2. The Beneficiary may use data from the Application (such as orders, user information, products, etc.) for improving their own services and for internal analysis, in compliance with data protection regulations and without compromising the anonymity of end users.

7. Force Majeure

7.1. Neither party shall be liable for non-performance of obligations due to force majeure events (natural disasters, cyber attacks, etc.).

8. Disputes

8.1. Disputes shall be resolved amicably or, if this is not possible, through arbitration in accordance with the rules of the Constanta Commercial and Maritime Arbitration Court.

9. Other Clauses

9.1. The Beneficiary consents that the Provider may modify the Application (interface, graphics, etc.) without the prior consent of the Beneficiary.

Parsec Original Mastercraft SRL — Lumina, Constanta, Romania